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Health Advisory - Policies and Procedures

As the Coronavirus/COVID-19 has become a national concern, Siskin Children's Institute has initiated a health advisory to monitor and plan for future scenarios. Below are the precautionary measures we are taking to ensure the safety and well-being of our staff and those served by the Institute. 

Please review this information and visit this site regularly for updates regarding this health initiative. Follow us on facebook, instagram, and twitter and check out our blog for additional updates, tips, and resources.

·        All programs will be closed through Friday, April 24. 
Although closed to the public, there are critical aspects of our organization that will remain operational. We will be providing limited medical care, therapy services, ABA services, and home visiting services via tele-health. The leadership team will continue to monitor, reexamine and adapt our operations based on public information made available by local, state, and national agencies. Please follow us on our social platforms for updates on this temporary suspension of Institute programs.

·         Signs are being placed at all entrances to the building for all guests/patients to see before they enter with questions that will help us identify any potential concerns. 

·        Informational handouts have been created for all families served by SCI encouraging them to keep children at home and cancel home or center-based appointments if they or their children are experiencing fever, cough or acute respiratory symptoms.

·        We are increasing routine environmental cleaning including all frequently touched surfaces such as  counter tops, doorknobs, elevator buttons, bathrooms, light switches, etc.

·          All employees are asked to be proactive in practicing proper hygiene both at work and at home. See below for health tips.

Avoid close contact with people who are sick.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Clean and disinfect frequently touched objects and surfaces using a regular house hold cleaning product.

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use an alcohol-based hand sanitize that contains 60%-95% alcohol.

Limit contact with others, including handshakes and hugs.

·          All employees have been encouraged to stay home if they experience symptoms of acute respiratory illness and asked not to        return until they are fever free, without the aid of fever-reducing medicines.

·          Effective immediately, Blue Cross Blue Shield has released the following:

Prescription Refill Process for the Siskin Center for Developmental Pediatrics. During our temporary closure of the Institute all prescription refills and patient inquiries can be made via our HIPAA compliant Athena Patient Portal located on our website or by leaving a message via (423)490-7734 (Nurse Line).

Our medical team is monitoring these systems in real time. If you leave multiple messages, or messages via both the portal and the phone number listed above this may delay our response due to the high volume of requests. After a refill request has been made, check with your pharmacy in 24-48 hours for your refill before you call again.

The Athena Patient Portal is available via a link in the footer of this website and several links on our Developmental Pediatrics page. Still having trouble? Here is a direct link to the Athena Patient Portal. Please make sure to have your login and password ready.

Testing and treatment will be covered. If an employee thinks they’ve been exposed to or have coronavirus, they should pursue testing and treatment just as they would for any other illness. We won’t require pre-authorization for FDA-approved COVID-19 tests or treatments deemed appropriate by the employee’s provider, even if they’re experimental. They’ll be covered at the level of their usual benefits with the normal member cost-share.

We will continue to be proactive and make any adjustments necessary to ensure the safest environment possible for our employees, patients, families, and guests. Please visit this site regularly for updates regarding this health initiative.


Hamilton County 

Health Information

For information and additional communications from Chattanooga-Hamilton County Health Department please utilize the following resources.

Phone: 423.209.8383

Hamilton County Health Department

City of Chattanooga COVID-19 Updates Page

Times Free Press Coronavirus New Page 

(No Subscription Necessary)



For information and additional communications from Nashville-Davidson County Health Department please utilize the following resources.

Phone: 615.340.5616

Davidson County Health Department

Nashville COVID-19 Response Page

Nashville Chamber of Commerce Coronavirus Resource Page



For information and additional details to protect your home, the workplace, or in your community from the Tennessee Department of Health and other TN programs please utilize the following resources.

Vanderbilt Kennedy Center Autism Resources/Webinars

Tennessee Department of Health



For information and additional details to protect your home, the workplace, or in your community from the Center for Disease Control and Prevention please utilize the following resources.

CDC Coronavirus Info

FAQ about Coronavirus



Below are some additional information resources, including resources to help talk to your children about the Coronavirus. Please visit our site regularly for updates and additional information.

Talking to Children About Coronavirus/COVID-19 - AACAP

What I'm Telling My Kids About COVID-19 - CNN

Information for Families of Children with Special Health Care Needs

Coronavirus Resources - American Academy of Child & Adolescent Psychiatry (AACAP)

COVID-19 Impact on Children & Pregnant Women - American Academy of Pediatrics

share your resources

Know of any information or resources families could utilize? Please share them with us by emailing them to and we will consider including them on this page or sharing via our social networks. Thank you.