Thank you again for selecting us to care for your child and allowing us to serve your family. Please review our payment policy below. We’re happy to answer any additional question you may have. Contact our billing and insurance office at 423.490.7721 to speak with a team member today.
Insurance– If you are not insured by a plan we participate with, payment in full is expected at each visit. If you are insured by a plan we participate with, but don’t have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage.
Co-payments and Deductibles– All co-payments and deductibles must be paid at the time of service.
Non-covered Services– Please be aware that some of the services you receive may be not be covered by your insurance. You must pay for these services in full at the time of visit.
Proof of Insurance – You must provide an up to date copy of your insurance card. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for the balance of a claim.
Claims Submission – We will submit your claims, and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request.
Coverage Changes – If your insurance changes, please notify us immediately, so we can make the appropriate changes to prevent you from being billed for those services. Nonpayment- If your account is over 90 days past due, you will receive a letter stating that you have 12 days to pay your account in full. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency.
Accepted Forms of Payment
• Credit Cards- Visa, Mastercard, Discover , Debit & Check Cards & FSA/HSA Cards
• Cash- We Accept Cash for Payment
• Checks- We accept personal, cashiers and business checks
• Money Orders- We accept all money orders for payment